Home / Ask the Community / Broken Products (faulty) Is it possible to get a
Vicky
08/21/23-20:56
Broken Products (faulty) Is it possible to get a refund/return/exchange in this situation: I purchased a MakeupByMario Sculpting Stick in May 2023 and it started to have signs that twisting it up is an issue in June/July but somehow I managed to make it work so I didn’t do anything. However, Aug 2023 the product is complete gone as I cannot twisted it up at all.I reached out to Sephora and they said it’s more than 109 days so they are unable to do anything.The mechanism to twist it up has broken despite being treated very well and after not much use.  The product is no longer usable since the mechanism broke with the product inside the component and was quite expensive.Does anyone know if something can be done?  #MAKEUP BY MARIO SoftSculpt® Shaping Stick  
Broken Products (faulty) Is it possible to get a